At airoplay, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, and how we keep it safe for every Filipino player on our platform.
Effective Date: January 1, 2026This Privacy Policy is a legally binding document that describes how airoplay handles your personal information. We recommend reading it in full. If you have questions about any section, our support team is available 24/7 via live chat or email.
airoplay ("we," "us," or "our") is committed to protecting the privacy and personal data of all users who access and use the airoplay platform at https://airoplay.org (the "Platform"). This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
This Privacy Policy applies to all personal information collected by airoplay through the Platform, including information collected during account registration, gameplay, financial transactions, customer support interactions, and any other use of our services. It applies to all registered players, visitors, and any other individuals whose personal data we process in connection with the Platform.
By accessing the airoplay Platform, creating an account, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.
Your Consent: Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, airoplay acts as the Personal Information Controller with respect to the personal data of its users. This means airoplay determines the purposes and means by which your personal data is collected and processed.
airoplay has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and this Privacy Policy. You may contact our DPO directly for any privacy-related concerns using the contact details provided in Section 14 of this Policy.
Data Protection Officer: All data privacy inquiries, requests to exercise your rights, and complaints may be directed to our DPO at [email protected]. We aim to respond to all privacy-related correspondence within fifteen (15) business days.
airoplay collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include the following:
Sensitive Personal Information: airoplay does not intentionally collect sensitive personal information (as defined under the Data Privacy Act of 2012) beyond what is strictly necessary for identity verification and regulatory compliance. Where such information is collected, it is handled with the highest level of care and protection.
airoplay collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you register an account on the airoplay Platform, complete KYC verification, make deposits or withdrawals, participate in promotions, contact our customer support team, or respond to surveys or feedback requests.
When you access and use the airoplay Platform, certain technical and behavioral data is collected automatically through cookies, web beacons, server logs, and similar technologies. This includes your IP address, device information, browsing behavior on the Platform, and session data. Please refer to Section 9 for more information on our use of cookies.
In some circumstances, airoplay may receive personal data about you from third parties, including:
airoplay processes your personal data only where we have a lawful basis to do so. The table below summarizes the primary purposes for which we process your data and the corresponding legal basis under the Data Privacy Act of 2012:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Identity verification (KYC) and age verification (21+) | Legal obligation; legitimate interest |
| Processing deposits and withdrawals in PHP | Performance of a contract |
| Anti-money laundering (AML) and fraud prevention | Legal obligation; legitimate interest |
| Providing customer support | Performance of a contract; legitimate interest |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interest |
| Sending transactional communications (e.g., deposit confirmations) | Performance of a contract |
| Sending promotional communications and offers | Consent |
| Platform analytics and improvement | Legitimate interest |
| Compliance with regulatory and legal requirements | Legal obligation |
Marketing Communications: airoplay will only send you promotional emails, SMS messages, or push notifications if you have given your explicit consent during registration or at a later stage. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
airoplay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We engage trusted third-party service providers who process personal data on our behalf and under our instructions. These include:
All third-party processors are contractually bound to process your data only as instructed by airoplay and to maintain appropriate security measures.
airoplay may disclose your personal data to government agencies, regulatory bodies, law enforcement authorities, or courts where we are required to do so by applicable Philippine law, court order, or regulatory directive. This includes disclosures to the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Council (AMLC) where legally required.
In the event of a merger, acquisition, restructuring, or sale of all or part of airoplay's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the new entity before your data is transferred and becomes subject to a different privacy policy.
⚠️ No Unauthorized Disclosure: airoplay will never disclose your personal data to unauthorized third parties, advertisers, or data brokers. Any request for your data from a third party that is not covered by the categories above will be refused unless you have provided explicit written consent.
airoplay retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, airoplay will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
airoplay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Your Role in Security: While airoplay takes every reasonable precaution to protect your data, you also play an important role. Keep your airoplay account password strong and unique, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.
airoplay uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit a website. The types of cookies we use are described below:
These cookies are essential for the airoplay Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
We use analytics cookies to understand how players interact with the airoplay Platform — for example, which pages are visited most frequently and where users encounter difficulties. This data is used in aggregate and anonymized form to improve the Platform's performance and user experience.
Functional cookies allow the Platform to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations, so you do not have to re-enter them each time you visit.
With your consent, airoplay may use marketing cookies to deliver personalized promotional content and offers that are relevant to your interests and gaming activity on the Platform. You may withdraw your consent to marketing cookies at any time through your browser settings or by contacting our support team.
Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the airoplay Platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by airoplay. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14.
You have the right to be informed about how your personal data is collected, used, and shared — which is the primary purpose of this Privacy Policy.
You have the right to request a copy of the personal data airoplay holds about you, along with information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
In certain circumstances, you may request that airoplay restrict the processing of your personal data while a complaint or dispute is being resolved.
If you believe airoplay has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Exercising Your Rights: To exercise any of the rights listed above, please submit a written request to our Data Protection Officer at [email protected]. We will respond within fifteen (15) business days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.
The airoplay Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing online gaming and casino-style entertainment. airoplay does not knowingly collect personal data from individuals under the age of 21.
All new accounts are subject to mandatory age verification as part of the KYC process. If airoplay discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the account, delete the personal data in question, and return any deposited funds in accordance with applicable law.
If you are a parent or guardian and believe that your child has registered on the airoplay Platform, please contact us immediately at [email protected] so that we can take prompt action.
⚠️ 21+ Only: Providing false information about your age during registration is a serious violation of airoplay's Terms and Conditions and may constitute fraud under Philippine law. airoplay cooperates fully with law enforcement authorities in cases involving underage gambling.
airoplay primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including cloud hosting providers and KYC verification partners — may process data in other countries. Where personal data is transferred outside the Philippines, airoplay ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012.
Such safeguards may include contractual clauses that require the recipient to protect your personal data to the same standard as airoplay, or reliance on the recipient's certification under a recognized data protection framework.
By using the airoplay Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
airoplay reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the airoplay Platform prior to the changes taking effect.
The "Effective Date" at the top of this Privacy Policy indicates when the current version was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how airoplay protects your personal data.
Your continued use of the airoplay Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must stop using the Platform and may request account closure in accordance with our Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way airoplay handles your personal data, please contact us through any of the following channels:
For complaints that have not been resolved to your satisfaction by airoplay, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.
We take every privacy concern seriously. Whether it's a question about your data, a request to exercise your rights, or a complaint about how we've handled your information — our Data Protection Officer is here to help and will respond within fifteen (15) business days.
Privacy at airoplay isn't just a legal requirement — it's a core part of how we build trust with every Filipino player on our platform.
Every piece of data you send to airoplay travels over TLS-encrypted connections. Sensitive data at rest is protected with AES-256 encryption — the same standard used by major financial institutions.
airoplay fully complies with Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines. Your rights as a Filipino data subject are recognized and upheld at every step.
airoplay will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to provide and improve our services to you.
airoplay has a designated Data Protection Officer who oversees all privacy matters. You can reach our DPO directly for any data rights requests, complaints, or privacy questions.
airoplay keeps your data only for as long as legally required. Once the retention period expires, your personal data is securely deleted or anonymized — no unnecessary storage, no lingering records.
Access, rectify, erase, or port your data at any time. airoplay responds to all data rights requests within fifteen (15) business days — no runaround, no unnecessary delays.
Play slots, live casino, sports betting, and more — all in PHP, all on your phone. airoplay protects your data so you can focus on the game.
airoplay is committed to providing a safe and enjoyable gaming environment. Deposit limits, session reminders, and self-exclusion tools are available to all players directly from the account dashboard.
Online gaming is entertainment. Never play with money you cannot afford to lose. This platform is strictly for players aged 21 and above.